Hiring a retail flooring contractor to install new flooring should be done with care. The retail world is highly competitive. To compete in the marketplace, retailers must keep their facilities in top condition.
Retail flooring is just as important as the aesthetics of a store, with comfort being a big concern. The more comfortable the floor, the longer customers stay and shop. The longer the consumer is in the store, the better the chance that they will purchase.
Aside from comfort, flooring has its function: to organize the space, define paths of circulation and create merchandising zones. Flooring also helps set the tone and reinforces a brand. Sometimes the flooring installation is used as a backdrop upon which the design is built, and sometimes the floor makes a big design statement. No matter if you are a mall, a large box store or a small boutique, retail flooring installation demands high performance, easy maintenance and maximum style.
As an owner, you want to be sure that the flooring you select is installed by an experienced retail flooring contractor. Before you hire a retail flooring contractor, you need to ask some important questions.
- Is the contractor licensed? You should only hire licensed carpet and flooring contractors. This ensures that you are dealing with someone who knows what they are doing. Finding a licensed contractor also means that you are dealing with a reputable contractor that is established in his/her industry. To check the status, contact your state’s professional license board or department to verify standing and history. Note that most condo buildings will require that the company’s license be on file before installing tile and hardwood.
- What’s the timeframe on installation? You want to make sure that your job is scheduled and completed in a timely manner. Reputable carpet and flooring companies have experienced crews ready to go and material in-house.
- Is the flooring installer and/or company insured? Make sure the contractor or flooring company has the proper insurance, and ask to see proof. Keep in mind most condo buildings will require this information before the job can start.
- What warranties are offered and for how long? A bad installation may not show signs of failure for several months. By law, professional contractors are obligated to warrant their work and address problems concerning installation. If there are problems with the materials, the store or contractor should handle the warranty issue with the manufacturer. A reputable flooring installation company will be registered with the manufacturer as an authorized dealer and have the experience dealing with manufacturers regarding warranty issues.
- What type of flooring is the contractor able to install? You want to be sure the flooring contractor you hire has the training and experience in installing the type of flooring you are putting into the store. Experienced installers are able to install properly, quickly and efficiently.
- Compare pricing and get references. The time you spend with the contractor will give you an idea of the skill set and integrity. Ask questions. Industry experts suggest you get three estimates to compare. Keep in mind that the lowest bid is not always the best option. Just as important is asking for client references so you can hear from others about their experience in dealing with the flooring contractor and company.